Refund policy

Refunds

Refund or replace a printed product grant if

  • the product was misprinted
  • the product was damaged (excluding damages during delivery)
  • the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem within 30 days of delivery.

Refund, credit your account, or replace a printed product is not granted, if:

  • it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
  • the shipping provider did not complete delivery/the delivery was late

In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.

 

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